Terms of use

Who we are and when these terms apply

OUXP – short for Outstanding Experience – is a Shopify Plus agency based in Los Angeles, California. In these terms, “we” and “us” mean OUXP, and “you” means anyone who uses ouxp.com, along with the company they use it for.

These terms apply when you browse the site, read our guides or send us a message through its forms. By using the site, you accept them; if you don’t, please don’t use it. If you use the site for a company, you confirm you may accept these terms on its behalf.

Hiring us is a separate matter. Every project, audit, retainer and emergency engagement runs under its own written proposal or agreement, and where that agreement and these terms differ, the agreement wins.

We update these terms when the site or the law changes. The date at the top always shows the current version, which applies to your use of the site from that date on.

Is anything on this site an offer or a quote?

No. Everything on this site – prices, ranges, timelines, plans and guides – is general information to help you plan. It isn’t an offer you can accept, and it doesn’t create a contract between us.

A contract exists only once we both agree to a written proposal or agreement, usually by signing it. That document fixes the scope, deliverables, price, timeline, payment terms, ownership of the work and confidentiality for your project.

Prices on the site are in US dollars. If a figure here ever turns out to be wrong, we correct it – the figure in your written agreement is the one that counts.

What moves a migration up or down its band is explained in the migration cost guide.

The free migration assessment

The free migration assessment is a written opinion, not a quote. Our engineers prepare it from your live storefront and what you tell us in the form – no store access needed – and send it within 2 business days.

It gives a platform verdict (which can be “stay where you are”), cost and timeline bands, 2–⁠3 risk flags and a map of your apps and integrations. It’s yours to keep and share, including with another agency, and asking for one commits you to nothing.

Because it relies on public information, a deeper review can change the picture. A fixed price comes from that deeper pass, with read-only store access under an NDA, and is set out in a proposal before any work starts.

Guides and platform facts

Our guides, comparisons and cost guides are general information written by our engineers. Platforms change their prices, plans and features, so we date platform facts (for example, “as of October 2026”) and label third-party costs as estimates where they are. Confirm current terms with the platform before you rely on them.

Nothing on this site is legal, tax, accounting or financial advice. For decisions that turn on those questions, talk to a qualified advisor.

What you send us

Our contact and migration assessment forms ask for your name, work email, your store or company and what you need help with – plus any notes you choose to add. A few ground rules:

• Please do not include passwords or customer information. We never ask for store passwords through this website.
• Send only information you have the right to share – your own, or your company’s with its permission.
• When a quote or project needs access to your store, we arrange it separately and in writing – for a fixed quote, read-only access under an NDA. Prefer an NDA before you share any details? We can sign yours before any access or details change hands.
• Ideas and suggestions about our site or services are welcome, and we may use them without owing you anything. This doesn’t apply to information about your business.

How we collect, use and protect personal information is explained in our privacy policy. How the site uses cookies is covered in our cookie policy.

Who owns the content on this site?

We do. The text, guides, diagrams, artwork, page design and code of ouxp.com, and the OUXP name and wordmark, belong to OUXP or to those who license them to us. They are protected by copyright and trademark law, and using the site doesn’t transfer any of those rights to you.

Search engines and AI answer engines are welcome to crawl and index the site as our robots.txt file allows, and to cite it with a link.

Reviews quoted on our client reviews page and elsewhere on the site are the words of the merchants who wrote them on the Shopify Partner Directory, reproduced word for word – where we quote only part of a review, an ellipsis (…) marks the cut. Ownership of work we create for clients – code, designs and content – is set out in each client agreement, not in these terms; under it, the code we write for you is yours.

If you think something on the site uses your work without permission, email [email protected] with the details and we’ll look into it.

Using the site responsibly

Use the site for what it’s for: learning about our work and getting in touch. Please don’t:

• Use it in a way that breaks the law or infringes anyone’s rights
• Try to reach parts of the site, its servers or our systems that you’re not authorized to use
• Probe or scan the site for vulnerabilities without our written permission
• Overload or disrupt the site, upload malicious code or get around its security measures
• Send spam, or use our forms to send other people’s personal data without their permission, or any passwords or payment details
• Pretend to be OUXP, or claim a relationship with us that doesn’t exist

Found a security problem? Email [email protected] with the details. Please don’t access data that isn’t yours, and give us reasonable time to fix the issue before you share it.

We may block access to the site for anyone who breaks these rules.

Third-party links and trademarks

The site links to pages we don’t control – such as Shopify’s Partner Directory, our Upwork profile, Shopify’s status page, our providers’ policies and the stores of merchants whose reviews we quote. We link to them because they’re useful or because they let you check our claims. Their own terms and privacy policies apply, and we aren’t responsible for their content or availability.

Shopify, Shopify Plus, Magento, Adobe Commerce, Salesforce Commerce Cloud, BigCommerce, WooCommerce and the other product names on this site are trademarks of their owners. We use them only to describe the platforms we build on and migrate from, and the tools we work with.

OUXP is listed in Shopify’s Partner Directory (external site) (Shopify Plus Partner since 2019). Beyond that listing, naming a platform or app – including those on our list of platforms and apps we work with – doesn’t mean its owner endorses OUXP or has a partnership with us.

What we don’t promise

We work to keep the site accurate and current, and we date facts that change. Even so, the site and everything on it are provided “as is” and “as available”. To the fullest extent the law allows, we make no warranties about it, express or implied – including that it is accurate, complete, fit for a particular purpose or free of errors or viruses.

We may change, pause or remove any part of the site at any time. It may sometimes be unavailable for maintenance or for reasons outside our control.

Results differ from store to store. The reviews and case studies on this site describe specific projects; they don’t promise a particular ranking, conversion rate, speed score or revenue for yours.

Limits on our liability

The site is free to use, so our responsibility for it is limited. These limits cover the website only – liability for client work is set by your client agreement. To the fullest extent the law allows:

• We aren’t liable for indirect or consequential losses – such as lost profits, revenue, data or business opportunities – that come from using the site, being unable to use it, or relying on its content.
• Our total liability for all claims relating to the site or these terms is limited to $100.

Nothing in these terms limits liability that the law doesn’t allow us to limit – for example, for fraud – or removes rights you have under consumer protection laws that can’t be waived.

Which law applies?

These terms are governed by the laws of the State of California, USA, without regard to its conflict-of-law rules. Any dispute about the site or these terms goes to the state or federal courts located in Los Angeles County, California, and you and we agree to their jurisdiction.

Before it gets that far, please email us. Most problems are faster to solve in a conversation.

General terms

• If a court finds part of these terms unenforceable, the rest still applies.
• If we don’t enforce a term right away, we haven’t given up the right to enforce it later.
• These terms, with our privacy policy and cookie policy, are the whole agreement about your use of the site. A client agreement governs the work it covers.

Questions about these terms

Anything unclear? Write or call – the same team that answers every other message will help.

Email

[email protected]

Phone

+1 (818) 651-3226

Hours

Mon–⁠Fri, 9 AM–⁠9 PM ET (6 AM–⁠6 PM PT)

Based in

Los Angeles, California

For a formal legal notice, email us with “Legal notice” in the subject line. During business hours, every request gets a first reply within 30–⁠60 minutes. Questions about a project rather than these terms? Talk to an engineer.

If part of the site is hard to use with assistive technology, see our accessibility statement or email us.